FAQ

On the main page, you need to select the currency Pairs, enter the amount then the system will calculate expected amount you will receive. Then you need to click the “EXCHANGE” button.

On the next page, you need to read the information at the top of the page, fill in the details and click the “proceed” button, then check that the details are filled in correctly, then click “exchange button ”.

On our site, all exchange directions are automatic and there is no need to write “I PAID” in the chat. After automatic payment verification, your application will be processed by the system.

Bitcoin exchange operations occur only after receiving one confirmation from the Bitcoin network. Usually, you need to wait for the first confirmation of the Bitcoin network.

Exchanges below the minimum amount are not allowed.

Our operators are (24/7). we are always available to respond to you. If you encounter a problem outside of support hours, please be patient, they will answer you shortly, also provide all available assistance

You make a request for currency exchange on the home page. the required currency pair and fill in all required fields.

After place an order you will receive the details that need to complete the transaction and payment instructions. Payment must be carried out after placing an order.

After you made the payment, Our automated system will receive incoming currency then use the exchange value to credit you provided e-currency account.

You can contact online support or submit a ticket on the Contact page, and reserve the required sum for exchange.

Yes, you can use our service from all countries but cash is not supported for all countries.

You can process your exchange any time 24/7.

Unfortunately, you cannot cancel confirmed payments. If the wallet number is incorrect, in this case, the payment will not be received.

Thus, you have to contact us, and we are going to return you the payment less transfer commission fees charged